Terms and Conditions

Online Purchases

All sales by White Truffle Auction made through this website are subject to the following Terms and Conditions of Sale. Before you place an order, you should carefully read the Terms and Conditions of Sale set out in this section. By placing an order, you agree to be bound by these Terms and Conditions of Sale.

1. Contract

These Terms and Conditions of Sale are incorporated in all contracts of sale between You and White Truffle Auction, having its registered office at 860 Coronation Road, London, NW10 7PS. The products available for purchase on this website are supplied by White Truffle Auction.

2. Price

All prices and delivery costs displayed on the website are quoted in pounds sterling and are correct at the time of display. We reserve the right to change the current price of any goods ordered. However, in this instance, we shall notify you of such changes prior to dispatch of goods ordered and you will have the opportunity to cancel your order if you wish.

3. Payment

Payment must be made with your order. You can pay by Visa, Visa Electron, Visa Debit, Maestro, Mastercard  and Solo. The Holder of the Credit or Debit Card that is used for the payment of goods purchased is fully liable for all sums charged. Completing the payment information and submitting the order implies authority to debit the relevant card. White Truffle Auction will take all reasonable care to keep your order and payment details secure, however, purchases from this website are at your own risk.

4. Passing of Title and Risk

Property and title in and to the goods ordered by you shall not pass to you until White Truffle Auction has received payment in full, in cleared funds, for the price of the goods, including all ancillary costs (to include the correct amount of delivery costs for the specific destination). Once this payment has been received the goods will be dispatched to you. The goods shall be at your risk as soon as they reach the required destination, as confirmed by the purchaser on the order.

5. Availability

All goods ordered are subject to availability. White Truffle Auction reserves the right at any time to make changes to the specifications of the goods or to withdraw certain goods at any time without notice. Whilst White Truffle Auction will make every effort to have adequate stock of goods available, occasionally we may not be able to fulfill your order. If we are unable to fulfill an order (in whole or in part) we will advise you of this either by e-mail or phone. If we are unable to contact you, we reserve the right to dispatch the balance of your order minus the goods that are unavailable; in this case, the amount that you have paid relatively to the missing goods will be refunded to the original form of payment used. White Truffle Auction reserves the right to discontinue supplies of goods at any time and excludes all liability in respect of any claim arising from you or any third party caused directly or indirectly by such discontinuance.

6. Formation of Contract

An order submitted by you via this website is deemed to be an offer to purchase goods from White Truffle Auction. No contract shall be formed between White Truffle Auction and you unless and until we dispatch the goods to you. We may at any time decline to accept your order for any reason. In this case, the amount paid will be refunded to the original form of payment used. All contracts will be deemed to have been concluded in England.

7. Delivery

White Truffle Auction will make all reasonable efforts to ensure that the products ordered (excluding fresh truffles) are dispatched to you within the timescales specified in our delivery section, and will, in any event, deliver the goods ordered (if available) within thirty (30) days from the date of your order. You will be notified by phone or e-mail if for any reason your purchase will not be despatched within the specified timescale, in which case you will be entitled to cancel your order. WHILST WHITE TRUFFLE AUCTION SHALL USE REASONABLE ENDEAVOURS TO COMPLY WITH SPECIFIED DELIVERY DATES AND WILL USE REASONABLE ENDEAVOURS TO PUT RIGHT AS QUICKLY AS REASONABLY PRACTICABLE ANY FAILURE BY WHITE TRUFFLE AUCTION OR THEIR DELIVERY CONTRACTORS TO DELIVER BY SPECIFIED DELIVERY DATES, WHITE TRUFFLE AUCTION SHALL NOT BE LIABLE FOR ANY FAILURE TO DELIVER BY SUCH DATES OR AT ALL OR FOR ANY LOSS OR LIABILITY WHATSOEVER AND HOWSOEVER CAUSED ARISING FROM SUCH FAILURE. IF ANY DUTIES, TAXES, PENALTIES, CHARGES OR EXPENSES ARE IMPOSED OR INCURRED AS A RESULT OF ANY ACTION BY THE CUSTOMS AUTHORITIES IT IS THE RECEIVER’S RESPONSIBILITY TO PAY THE AMOUNT IN QUESTION. If we are requested to deliver to an alternative address or location, the goods will be left at this alternative address or location at your own risk.

8. Cancellation & Returns

If you are unhappy with your purchase, you have the right to cancel your order by giving written notice to us by e-mail, fax or post at the address given below within two (2) days of receipt of your order. If you cancel your order following dispatch of the goods, you must also return the goods to White Truffle Auction and we will then refund your credit or debit card the cost of the goods ordered within thirty (30) days beginning with the day on which notice of cancellation was given. The cost of returning the goods will be at your expense. On such cancellation, White Truffle Auction shall accept such goods only if they are returned to White Truffle Auction in the same condition as the originally delivered goods. Unless there was an error on the part of White Truffle Auction in dispatching an order or the goods were of unsatisfactory quality, or the goods supplied were alternative goods supplied by White Truffle Auction the refund shall be exclusive of delivery or any other ancillary charges. If you do not return the goods within fourteen (14) days of your cancellation, we will make a charge in respect of recovering the goods. If you do not return the goods or fail to make them available for collection within twenty-one (21) days of your notice of cancellation, you will be deemed to have accepted the goods and you will be liable to pay for such goods. All our goods are guaranteed to comply with all statutory requirements and regulations relating to the sale of food.

9. Damaged and Defective Goods

If the goods you receive are damaged or defective or different from the goods ordered, you will be entitled to a full refund. You should inform White Truffle Auction of the damaged, defective or dissimilar nature of the goods delivered either by e-mail at enquiries@wtatruffles.com, or in writing to White Truffle Auction, 860 Coronation Road, NW10 7PS, London, UK, within twenty-four (24) hours of receipt of the goods. The reasonable cost of returning the damaged, defective or dissimilar goods shall be at the expense of White Truffle Auction. If you do not notify White Truffle Auction of the damaged, defective or dissimilar nature of the goods within the above set timescale, you shall be deemed to have accepted the goods and shall not be entitled to reject the goods and White Truffle Auction shall have no liability for such damage or defect. Where any valid claim relating to any defect in the quality or condition of the goods is notified to White Truffle Auction in accordance with these Terms and Conditions of Sale, White Truffle Auction shall replace the goods free of charge or offer you a full refund together with any reasonable costs incurred in returning the goods, but White Truffle Auction shall have no further liability to you. THE SPECIFIED WEIGHT OF A FRESH TRUFFLE IS ITS WEIGHT AT THE TIME IT WAS HARVESTED. ONCE OUT OF THE GROUND TRUFFLES LOSE APPROXIMATELY 2 TO 5% OF THEIR WEIGHT EVERY 24 HOURS. THIS IS DUE TO THEM BEING REMOVED FROM THEIR DAMP ENVIRONMENT UNDER THE GROUND AND SUFFERING WHAT’S CALLED MOISTURE LOSS. WHITE TRUFFLE AUCTION SHALL HAVE NO LIABILITY FOR THE NATURAL PROCESS OF WEIGHT REDUCTION OF FRESH TRUFFLES CAUSED THROUGH MOISTURE LOSS.

10. Return address

All returns must be sent to White Truffle Auction, 860 Coronation Road, NW10 7PS, London, UK.

11. Warranties

To the fullest extent permitted by applicable law, White Truffle Auction disclaims all warranties, representations, and undertakings whatsoever, express or implied, specifically including but not limited to warranties of satisfactory quality or fitness for a particular purpose. This does not affect your statutory rights as a consumer.

12. Force Majeure

White Truffle Auction shall not be liable for any delay or default in the execution of its obligations in the case of any event outwith its control, including but not limited to natural disasters, bad or inclement weather, fires, explosions, floods, failure or delay of third party suppliers, computer or software errors, national or local strikes or stoppages, accidents, riots or civil uprisings.

13. Your Rights

All the foregoing provisions do not affect your statutory rights as a consumer.

14. General

If any provision of these Terms and Conditions of Sale is determined to be illegal, void or unenforceable by any court or administrative body of competent jurisdiction, such determination or decision shall not affect the other provisions of these Terms and Conditions of Sale which shall remain in full force and effect. White Truffle Auction reserves the right to vary these terms and conditions at any time prior to accepting any order from you. The Terms and Conditions of Sale shall be governed by and construed in accordance with English law. Any dispute arising out of or in connection with these Terms and Conditions of Sale shall be subject to the exclusive jurisdiction of the English Courts. BY PLACING AN ORDER YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD, ACCEPTED, AND AGREED TO BE BOUND BY THE FOREGOING TERMS AND CONDITIONS OF SALE.